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If you wish to return your item, you can order a return label here.

We accept returns of both new and discounted items and offer a 30-day return policy from the day we ship your order. 

You, as the customer, bear all costs associated with returning items (postage, customs duties, VAT, fees, etc.). When returning an item, you can easily re-use the packaging it was sent in. 

All items must be returned unused, with all price tags intact, and in the original packaging. Returned items showing signs of use and/or wear will be valued at 0 EUR and discarded during quality control without compensation.

Unfortunately, it is not possible to exchange an item purchased online. If you want a different size or color, please return your original order and place a new order on our website.

You are free to choose another shipping company to return your order with, as long as they deliver directly to the return address:

STELLA NOVA / System Transport 
Sysselvej 67
7120 Vejle
Denmark

Returns sent to parcel shops are at your own risk and will be automatically returned according to the carrier's rules. 

If you return a package outside the EU, add our VAT number DK26987288 and EORI GB370427409000. It is important to list us as a business recipient (not a private individual) and mark the shipment with “Returned goods—no commercial value.” This is to avoid unnecessary customs and import fees and to ensure proper handling during customs processing.

Once we have received and accepted the returned item(s), you will receive a refund within 10 business days (except if the item(s) show signs of use and/or wear). The refund will be transferred back to the credit card used for the purchase. Please note that the delivery cost will not be refunded. 

You are responsible for the item until it is delivered to the delivery address above. For your safety, we recommend keeping the postal receipt with the tracking number until you have received the refund.